Program Manager Contact Center Transformation
Summary
Leads a contact-center transformation program, coordinating teams and technology to migrate or upgrade systems, with preference for Amazon Connect (AWS) delivery experience.
Role: Program Manager Contact Center Transformation Location: Remote C2C or W2 Position Summary We are seeking an experienced Project/Program Manager to lead strategic contact center transformation initiatives from planning through execution. The ideal candidate will have extensive experience managing large-scale contact center programs, leading cross-functional teams, and delivering complex technology implementations. Experience with Amazon Connect (AWS Connect) delivery is highly desirable. T…
