Product Owner
Summary
Owns the AI and integration platform backlog, prioritizing features to drive developer productivity and enterprise-scale AI adoption using AWS services like SageMaker and Bedrock.
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
- Prepare backlog for PI Planning and decide which work items become part of the team backlog
- Serve as the customer proxy
- Build, refine, prioritize, and maintain the team backlog
- Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos
- Help create user stories and define acceptance criteria
- Review and accept user stories as complete
- Contribute to vision and program Backlog
- Meet with stakeholders to ensure features and subsequent stories meet expectations
- Drive iteration content by prioritizing user stories
- May perform other job duties as directed by Employee's Leaders
- Ability to make decisions with minimal guidance and oversight
- Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message
- Ability to understand technical issues
- Skilled in analytics and problem solving with a high attention to detail
- Ability to anticipate risks, issues and opportunities, and escalate them accordingly
- Skilled in presentation, facilitation, communication, and negotiation
- Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back
- Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
- Required: Intermediate-level experience, fully functioning broad knowledge in:
- Agile and Scrum software development methodologies
- Business analysis, project management or software development delivering enterprise products and solutions
- 2-5 years of relevant work-related experience
- Platform product management: vision, roadmap, OKRs, prioritization
- Deep understanding of AI platform lifecycle (MLOps/LLMOps), personas and workflows
- Stakeholder leadership across Security, Data, Infra, App teams; executive communication
- Value measurement: adoption funnels, ROI/unit economics, service SLAs
- Backlog ownership: epics, user stories, acceptance criteria, release planning
- AWS/AICP fluency (SageMaker, Bedrock, AgentCore) to make tradeoffs
- Preferred: Experience
- API/SDK and developer experience strategy
- Responsible AI & governance frameworks
- FinOps familiarity for AI workloads (cost per inference/training)
- Change management for enterprise platform rollouts
- Experience launching internal products with self-service onboarding
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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