Production and Support Engineer

Roles and Responsibilities :

• Provide production support for Salesforce LWC (Lightning Web Components) applications, ensuring timely resolution of issues and minimal downtime.
• Collaborate with cross-functional teams to identify and resolve technical problems, implementing solutions using APEX, SOQL queries, and other tools as needed.
• Develop and maintain documentation for troubleshooting procedures, knowledge base articles, and release notes to ensure effective communication among team members.
• Participate in on-call rotation to provide 24/7 coverage for critical production systems.

Job Requirements :

• 3-5 years of experience in Salesforce Production Support or similar role.
• Strong understanding of Lightning Web Components (LWC), APEX programming language, SOQL queries, and Salesforce platform architecture.
• Experience working with Agile methodologies and version control systems like Git.