Production Support Engineer

Required Skills & Experience
• 8+ years of IT experience with at least 4+ years in production support for MFT platforms.
• Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect:Direct, Sterling Secure Proxy etc.
• In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
• Strong Linux/Unix and Windows administration skills for troubleshooting.
• Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.).
• Solid knowledge of ITIL processes (Incident, Problem, Change, Release).
• Experience working in 24x7 production environments with global teams.

Soft Skills
• Strong decision-making, and crisis management abilities.
• Excellent communication and stakeholder management skills.
• Ability to thrive under pressure and manage multiple priorities.
• Mentorship mindset to support team development and knowledge sharing.
• Proactive, detail-oriented, and solution-driven approach