Program Analyst - Quality Controls

Employee will be assigned to the Veteran and Family Member Programs (VFMP) Directorate under Integrated Veteran Care (IVC), Lakewood, CO, serving as an operational reviewer for quality controls. Quality controls encompass processes and procedures effected by management that provide reasonable assurance that management's objectives will be achieved.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Assesses operational controls for health benefits program processes to evaluate business risk, financial stewardship, and compliance. Develops and executes reviews of quality controls and process effectiveness for the processes overseen by the directorate. Modifies and/or enhances review procedures to align with changing programs and procedures. Conducts reviews of quality controls in place for operational processes within VFMP. Reviews all standard operating procedures for compliance with the applicable policies. Reviews results to determine error rates and assesses overall effectiveness of quality control program. Makes recommendations for remediation activity and rereviews failed controls as needed. Participates in work groups that review business processes. Evaluates activities and related quality controls and provides recommendations to improve the effectiveness and efficiency of operations. Researches guidelines (e.g., regulations, work standards) and related accounting and cost information to make comparison to actual work situations and established program goals for compliance, accuracy, and reliability. Serves as a continuing resource to management by studying and analyzing areas of concern revealed by examinations, audits, reviews, investigations, inspections, etc. Prepares reports on results, describing scope, methodology, findings, and recommendations on all reviews to management. Participates in audit, internal control and quality committee/workgroup, and various other workgroups and meetings. Establishes and maintains effective working relationships with others throughout VFMP as well as externally. Performs other related duties as assigned. Work Schedule: Monday - Friday, between the hours of 6:30am and 4:30pm. Specific tour will be set upon hire, and depending on the needs of the agency. Recruitment & Relocation Incentives: Not authorized Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.