Program Manager, Community Resource Marketplace (4014)

Key Responsibilities:

• Cultivate, develop, and maintain relationships with contracted community-based organizations and external partners; Identify, assess, and engage new potential partners to expand available resources and services.

• Oversee partner onboarding, scheduling, and ongoing engagement.

• Champion Waco Family Medicine’s community resource referral platform, FindHelp; provide regular training to staff, community partners, and community stakeholders.

• Monitor and evaluate partner effectiveness, utilization, and satisfaction; proactively development recommendations for partner, staff, and patient engagement.

• Lead and oversee daily operations of the Community Resource Marketplace, ensuring efficient, accessible, patient-centered service delivery, and partner satisfaction.

• Collaborate with the Director to establish and track key performance indicators, program outcomes, and utilization metrics; Develop systems for capturing, analyzing, and reporting data in a HIPAA-compliant manner.

• Partner with specialized care teams, like Street Medicine/Justice Transitions, to ensure patient populations have access to relevant resources.

• Execute continuous improvement projects by evaluating data and tailoring standard operating procedures (SOPs) and/or workflows that facilitate consistent and scalable partner operations

• Identify opportunities for program growth, new service offerings, and enhanced integration across WFM services.

• Promote Marketplace services to patients, staff, and community stakeholders by providing education and training.

• Represent Waco Family Medicine at community meetings, and collaborative initiatives.

OTHER DUTIES:

• Assist with kitchen operations, equipment care, and occasional administrative tasks.

• Support NMDOH programs and special events as needed; evening or weekend hours may be required to support program goals.

• Other duties as assigned by supervisor.