Program Manager, Non-Medical Drivers of Health (NMDoH) Programs (4013)

Key Responsibilities:

• Supervise and lead day-to-day operations for Culinary Medicine, Exercise/Wellness programming, and Shared Medical Appointments, ensuring programming is culturally responsive and accessible, reducing barriers to participation.

• Translate strategic vision into actionable and scalable operating plans, including standard operating procedures (SOPs) and clinical and/or operational workflows.

• Monitor program performance and proactively identify barriers, troubleshoot issues, and implement improvements to increase impact, efficiency, and participant experience.

• Track and report program metrics using data to drive continuous improvement across program portfolio.

• Support evaluation activities such as surveys, focus groups, and feedback loops; incorporate participant and staff feedback into continuous improvement activities.

• Collaborate with clinicians, care teams, and educators/fitness advisors to plan, implement, and scale Shared Medical Appointments for various chronic conditions and/or life stages and ensure clinical workflow integration.

• Support ongoing training, coaching, and performance feedback for program team members.

• Cultivate and maintain relationships with internal and external partners in support of program growth.

• Represent Waco Family Medicine at community events and partner meetings/workgroups/coalitions as needed.

• Support budget monitoring for assigned programs, including routine purchasing and vendor coordination.

• Track supply needs (e.g., culinary supplies, educational materials, exercise equipment) and maintain inventories to prevent disruptions to program delivery.

• Assist with grant/program deliverables as applicable (e.g., narrative updates, outputs/outcomes reporting).

• Evening and/or weekend hours may be required to support program goals.

OTHER DUTIES:

• Assist with administrative tasks and program errands as needed

• Serve on internal or external committees and participate in planning

• Undertake special projects as assigned by the Chief Health Impact Officer or Director of Health Impact

PHYSICAL AND MENTAL REQUIREMENTS:

• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting
• Continuous use of computer and calculator
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Understand/carry out simple/detailed, oral/written instructions
• Memorize and retain instructions
• Read and interpret detailed specifications