PROGRAM MANAGER
Summary
Oversee enterprise training programs for a U.S. government financial-management office, coordinating teams and designing learning solutions to upskill a global workforce.
Join the U.S. Department of State, Bureau of the Comptroller and Global Financial Services, Office of Customer Engagement (CGFS/CE) and help shape the future of workforce development for a global organization. This position serves as a Program Manager, leading enterprise training initiatives that support the Department's worldwide financial management mission by delivering innovative learning solutions, fostering organizational excellence, and developing a highly skilled workforce.
Leads and coordinates a multidisciplinary training delivery team by establishing priorities, assigning and balancing work, coaching employees, monitoring performance, and ensuring organizational goals, deadlines, and quality standards are achieved.
Plans, manages, and coordinates enterprise training programs by collaborating with leadership, stakeholders, and subject matter experts to deliver instructor-led, virtual, and online training that supports organizational priorities.
Evaluates the effectiveness of training programs by analyzing performance measures, assessing customer feedback, monitoring quality standards, and implementing process improvements that enhance performance and workforce development initiatives.
Develops and improves instructional programs by applying adult learning principles, collaborating with subject matter experts, designing engaging learning materials, and implementing innovative instructional methods that support learning objectives.
Provides strategic advice/recommendations to leadership regarding workforce development initiatives, improvements, resource utilization, and long-range training strategies while maintaining productive relationships with internal/external stakeholders