Program Manager

TN, with 20 employees in one building. QMN currently occupies nine (9) facilities in the Antioch/LaVergne area with over 3000 employees...and GROWING!

We are currently seeking candidates for the following position!

Position Summary

The Program Manager is responsible for planning and directing all production activities to ensure efficient, timely, and cost-effective manufacturing operations. This role supports senior management in current operations and strategic business planning for future growth. The Program Manager fosters a collaborative team environment that encourages creativity, continuous improvement, and innovation, driving operational excellence and aligning with the company's long-term objectives.

Essential Functions:

· Serve as the primary point of contact for assigned customer accounts, ensuring alignment of program goals with overall business objectives.

· Lead the development, execution, and ongoing management of customer-specific programs, with a focus on seamless new service introductions and exceptional customer satisfaction.

· Own and manage the quoting process, order generation, gross profit margins, and strategic account planning for a defined portfolio of customers.

· Proactively identify and address internal and external project risks or issues; escalate as necessary to ensure timely resolution and project success.

· Drive continuous improvement in the new product introduction (NPI) process by identifying inefficiencies and implementing effective solutions.

· Collaborate cross-functionally with Customer Service, Engineering, Manufacturing, and other departments to ensure alignment and execution of customer requirements.

· Conduct regular customer business reviews to assess performance, identify opportunities, and reinforce customer relationships.

· Prepare and present regular sales and program performance reports to internal stakeholders and senior management.

· Leverage experience in contract manufacturing and OEM sales to navigate complex business practices and deliver effective solutions.

· Ensure all programs and activities are in full compliance with the company’s Corporate Principles, policies, and quality standards.

· Maintain flexibility for business travel as required to support customer needs and business development.

· Perform other related duties and responsibilities as assigned to support the success of the program and organization.

Education and Experience:

· Bachelor's degree in technical/engineering or business field required; Masters degree in business preferred

· Minimum 2 years of related experience

· Minimum 2 years of SAP experience or similar operating system

Other Skills and Abilities:

· This is a FULLY ONSITE position; must be able to report onsite daily.

· Ability to work in a multi-cultural environment with multiple languages spoken.

· Excellent organizational skills.

· Detail oriented with strong analytical skills.

· Strong problem solving and decision-making skills

· Strong verbal and written communication and presentation skills

· Successful project management skills.

· Proficient with Microsoft Office

· Excellent time management skills

· Strong written and spoken English skills; bilingual in Mandarin preferred.

· Ability to travel both domestically/internationally if needed.