Program Manager - Respite and YAS Shelters

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

The Program Manager will provide supervisory oversight and management of Bill Wilson Center’s Respite and YAS Shelter Programs. Working closely with the Drop in Center Director, the Program Manager provides overall leadership and management of the Respite and Young Adult Shelter (YAS), oversees day-to-day operations, including supervising program staff, developing and managing program budgets, creating, implementing, and maintaining policies and procedures, supporting grant and contract compliance efforts, and ensuring seamless integration of services with other agency programs. The program manager will play a key central role in data gathering, analyzing and maintenance for the Drop In Center and Respite and YAS Shelters. Additionally the Program Manager will be assisting the Director in supervision and operations of the Drop in Center.

The Program Manager’s regular work hours will be 3:30 pm- 1:00 am.

Essential Duties/Responsibilities:

• Provide managerial leadership, oversight and coordination of the Respite and YAS shelters

• Recruitment, training and professional development of all staff members on the team

• Handle all aspects of Respite and YAS shelters

• Ensure that sites are neat and tidy and report all maintenance or safety issues to Facilities Manager and Director promptly.

• Provide day-to-day support for staff. Meet with staff regularly to review accomplishments, needs, questions, etc. Weekly one on one check in with staff.

• Conduct initial 6-month reviews for new hires and annual performance reviews for staff

• Oversee staff activities, including performance management such as; quarterly OKR’s (Objectives Key Results) and conduct semi-annual performance reviews.

• On-call for program staff 24x7.

• Conduct weekly house meetings for clients residing in YAS and bi weekly for Respite clients

• Comply with all agency financial and accounting protocol and procedures

• Attend and participate in meetings and work groups as required for program

• Participate in agency Program Quality Improvement activities and initiatives

• Work collaboratively with Bill Wilson Center staff in other programs and our community partners in areas such as mental health, social services, probation, employment, and education in order to ensure that clients are connected to required services

• Ensure programs are meeting their required outcomes and goals as outlined in the contracts

• Collaborate with the Program Director to complete the monthly, quarterly, yearly and all other reports required by the contract and the agency

• Ensure that services by all team members are in alignment with agency standards and BWC values utilizing trauma informed care principles and strategies

• Collaborate with the Program Director to train DIC program staff to complete intake, documentation, assessments including VI-SPDAT, case notes and maintain files in compliance with agency and grant standards.

• Ensure that data into AWARDS and HMIS data matches in database

• Ensures data quality is consistent and creates frequent auditing of client charts and services.

• Regular in person attendance is a requirement of the position.

• Additional duties as assigned