Program Specialist

The Program Specialist serves as an expert resource for matters related to informatics, Computerized Patient Record System (CPRS), Primary Care Management Module (PCMM), workload accountability and capture, spreadsheet and graphic software used for managerial or clinical purposes, financial budget management. The Program Specialist will be working at the San Francisco Veteran Affairs Medical Center, Ambulatory Care Service.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Duties to include but not limited to the following: The Program Specialist is responsible for the overall analysis of the Primary Care (SF) performance measures within this medical center using the databases available at the local VISN and national level such as but not limited to Pharmacy Benefits Management (PBM), VSSC database etc. Collects, distributes and analyses data for Primary Care (SF) performance measures and distributes it at least weekly to all the primary care providers (separates the data for the resident providers) at the facility (Medical Practice and Women's clinic). Identifies and recommends ways of eliminating, combining, simplifying or improving procedures and processes. From reports submitted measures the progress and effectiveness of operations against objectives. Monitors and analyses the trend over a period of time on improvement of measures. Monitors and analysis for performance measure improvements by an individual provider. The Program Specialist conducts various computer related projects assigned by the SHSS for Primary Care (SF). These duties will encompass matters related to performance measures, data capture, cost effectiveness studies and analytical duties. It also works with the data analyst from the Chief of Staffs office to provide data for provider profiling and performance pays. Attends all clinic reviews to discuss issues/problems surrounding performance measures or scheduling issues. Typical assignment requires skill in conduction and detailed analyses of complex functions, work processes including past, present performance measures, scheduling, trends in improvement etc. Stays abreast of new performance measures, databases and computer programs. Other related duties may be assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD08108A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.