Project Manager - CRM Implementation
Summary
A 12-month fixed-term Project Manager contract (via Hays Enterprise Solutions) based in Sydney or Melbourne, delivering a CRM implementation for a client in a Technology Delivery team. The PM runs Agile ceremonies, plans and budgets delivery, manages risks, stakeholders and governance forums, and drives end-to-end project outcomes.
At Hays Enterprise Solutions, our mission is to help organisations thrive by supporting their workforce needs. We partner with over thirty large organisations across Australia and New Zealand providing tailored solutions to ensure our clients have unrivalled access to top talent and unique market insights to build their evolving workforces.
Our client is seeking an experienced Project Manager with CRM implementation experience to join their Technology Delivery team on a 12-month fixed-term contract. Based in either Sydney or Melbourne, you will play a key role in delivering strategic change initiatives across the business, with a particular focus on CRM implementation.
In this role, you will partner with business stakeholders and Business Owners to facilitate project initiation, define delivery approaches, and drive successful outcomes. You will be accountable for the end-to-end delivery of projects, managing both business and technology workstreams while ensuring key milestones, risks, and dependencies are effectively managed.
If you have a proven track record delivering performance reporting projects, enjoy solving complex problems, and thrive in a collaborative environment, we'd love to hear from you.
Key Responsibilities
Facilitate team ceremonies, including Daily Standups, Sprint Planning, Retrospectives and other ceremonies as required.
Foster an environment for high performance and facilitate the team to be more productive and effective.
Work closely with the Senior Business Analyst and Business Owners to facilitate the delivery of prioritised initiatives.
Facilitate the estimation of initiatives, working closely with the Business Analysts, Developers and Quality Analysts.
Develop plans including identifying work required, resourcing required, scheduling of activities and budget planning.
Coordinate initiatives across teams, working with other project managers, managing dependencies, rhythms and meeting cadences.
Manage the risk, quality and progress ensuring implementation on time, on budget, to quality standards, and within agreed scope.
Take responsibility for the delivery of non-technical components including business stakeholder engagement, communications and business readiness, engaging with the relevant support functions as necessary.
Regularly communicate and update key stakeholders on project deliverables with timely escalation of any issues impacting project timelines or costs.
Run the required project governance forums including Steering Committees and Working Groups.
Along with other Project Managers, plan and facilitate Big Room Planning/PI Sessions.
Evaluate and identify improvements to inform future projects and to our delivery framework.
About You
5+ years Project Management experience.
Experience delivering complex, cross functional projects in a fast paced, dynamic environment.
Experience delivering projects using Agile project management methodology.
Experience managing risk and compliance projects in a financial services environment.
Knowledge of SDLC and change methodologies.
Qualifications
Degree qualified