Project Manager (Payment Systems)

Job Summary

• Lead the day-to-day management, operational support, and continuous improvement of assigned payment platforms and enterprise applications.
• Oversee systems during warranty and maintenance phases, ensuring reliable, secure, and timely support for business operations.
• Drive the onboarding of new digital services onto the platform and manage enhancement initiatives as required.
• Collaborate closely with Finance, Business Analysts, and outsourced vendors to ensure smooth system operations, effective issue resolution, and high-quality service delivery.
• Report to the Deputy Director (Application Services) and support broader digital service delivery objectives through effective project, vendor, and stakeholder management.

Key Responsibilities

Application Operations & Support

• Oversee the day-to-day operations, maintenance, and support of assigned systems to ensure service reliability and effective business support.
• Manage warranty support activities, including defect tracking, issue resolution, service requests, and follow-up actions with outsourced vendors.
• Coordinate application releases, production deployments, maintenance activities, and system changes in accordance with established governance processes.
• Monitor system performance, operational issues, and service delivery outcomes, ensuring timely escalation and resolution where required.

Service Onboarding & Enhancements

• Lead the onboarding of new digital services, including planning, requirements coordination, testing, implementation, and go-live support.
• Partner with Business Analysts to understand business needs, assess enhancement requests, and translate requirements into actionable delivery plans.
• Work closely with Business Analysts and business stakeholders to support user acceptance testing (UAT), requirements clarification, issue management, and change management activities.
• Manage enhancement requests, prioritization, and implementation to ensure alignment with business objectives, system architecture, and operational requirements.

Financial & Governance Management

• Collaborate with the Finance team to support payment operations, reporting requirements, and audit-related activities.
• Track budget utilization and expenditure related to system support, onboarding, and enhancement activities, including monitoring committed spend and escalating financial risks where necessary.
• Ensure compliance with organizational governance, security, and operational standards throughout the application lifecycle.

Risk, Compliance & Vendor Management

• Monitor and manage operational, cybersecurity, data protection, and compliance risks, including timely mitigation and escalation of identified issues.
• Manage vendor performance and service delivery to ensure adherence to contractual obligations, service level agreements (SLAs), and expected quality standards.
• Maintain effective governance over outsourced support and maintenance services to ensure business and operational objectives are met.

Stakeholder Management & Continuous Improvement

• Provide regular updates to management and key stakeholders on system operations, risks, issues, enhancement initiatives, and onboarding progress.
• Build strong working relationships across business, finance, technical, and vendor teams to drive successful outcomes.
• Promote continuous improvement in operational processes, service delivery, user experience, and team collaboration.

Required Skills

Project & Service Management

• Proven experience managing enterprise applications, digital platforms, or business-critical production systems.
• Strong understanding of incident, problem, change, release, and service management processes.
• Ability to manage multiple workstreams, competing priorities, and operational issues with minimal supervision.
• Experience supporting budget and expenditure tracking, including contracts, purchase orders, invoices, and vendor-related financial monitoring.

Cloud, DevSecOps & Delivery Tools

• Working knowledge of cloud environments, preferably Government Commercial Cloud (GCC) on AWS.
• Experience using GitLab for source code management, CI/CD pipelines, release coordination, and deployment tracking.
• Familiarity with SHIP-HATS governance requirements and secure software delivery practices.

Business & Technical Knowledge

• Experience supporting payment systems, financial applications, enterprise platforms, or customer-facing digital services.
• Understanding of API integrations, system interfaces, and enterprise application ecosystems.
• Awareness of cybersecurity, data governance, compliance, and operational risk management principles.

Stakeholder & Vendor Management

• Strong communication, stakeholder engagement, and relationship management skills.
• Experience working closely with Business Analysts to manage requirements, enhancements, and operational support activities.
• Ability to bridge business and technical teams and drive outcomes through effective coordination and collaboration.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, Project Management, or a related discipline.
• Minimum of 5 years of experience managing enterprise applications, technology projects, or digital platforms.
• Experience working in cloud-based environments, preferably GCC on AWS.
• Proven experience managing outsourced vendors, application maintenance contracts, or managed services.
• Experience in government, public sector, financial services, payment platforms, or other regulated environments will be advantageous.