全球客戶服務關係管理師(APAC/ SA)

工作說明

1. Oversee APAC/SA KPI for measuring overall performance and providing solutions of continuous improvement with country’s owner.
2. Review and analyze service contact log for best customer satisfaction and preventing potential risk. Manages risks, issues/problems, and activity progress to ensure goals (e.g., deadline, scope and quality) are achieved.
3. Review and development of contact center processes and procedures, tracking, trending and forecasting.
4. Reviews and control contact volume capacity, service rate, pricing scenarios with optimized service cost.
5. Conduct and document internal system UAT with country owners and coordinate system issue with HQ teams. Ensure that all projects are delivered on time.

需求條件

擅長工具：Excel
1. Strong problem solving, negotiation, and critical thinking ability.
2. Ability to think strategically, understand larger business and work under pressure
3. Self-directed and self-motivated.
4. Familiar with Microsoft excel, power point, word and outlook
5. With call center service/ management experience is a plus
*Salary is evaluated based on academic background and years of related work experience