Sales Account Manager " IT Industry"

• Develop and maintain a comprehensive understanding of the company's products, target markets, industry trends, and competitive landscape.

• Manage a portfolio of customer accounts to achieve long-term business objectives, revenue growth, and customer retention.

• Build, maintain, and strengthen positive relationships with customers to ensure high levels of engagement and satisfaction.

• Serve as the primary point of contact for assigned customers, addressing their requirements and concerns effectively.

• Ensure the successful delivery of products and services while maintaining exceptional customer satisfaction levels.

• Identify and generate new business opportunities through existing accounts and potential customer networks.

• Resolve customer issues and conflicts promptly by providing effective and timely solutions.

• Manage the complete sales opportunity lifecycle, from lead generation and qualification through closing and collection, while coordinating with all relevant internal departments.

• Lead and participate in technical discussions with customers to understand business needs and recommend appropriate solutions and products.

• Proactively engage with existing customers to identify upselling and cross-selling opportunities while actively pursuing new customer acquisitions.

• Ensure full compliance with company policies, procedures, and business standards.

• Maintain accurate and up-to-date records of all customer interactions, activities, and opportunities within the CRM system, and provide daily activity updates to the Head of Sales.

• Regularly report on business opportunities, sales pipeline status, and growth prospects to the Head of Sales

Requirements

• University degree, computer science or IT related degree is a plus.

• Post Graduate Studies in Project Management, Marketing, Sales or other relevant fields is a big plus.

• At least one sales or presales certification of IT products.

• Proven experience as Sales Account Manager in the IT field is a must.

• Proven experience dealing with Oil and Gas sector will be a big plus.

• Proven ability to lead his own sales process and close business deals

• Knowledge of CRM software and Productivity application (Word, Excel, Power Point and Outlook).

• Understanding of sales performance metrics.

• English | Excellent writing and speaking.

• Excellent negotiation and communication skills.

• High time management and strategic planning skills.

• Business acumen with a problem-solving attitude and flexibility.

• Strong presentation and interpersonal skills

• Excellent data organization and analysis skills

• Ability to expand existing client base with complete understanding of penetrating new accounts.