Sales Advisor

Responsibilities: -

• Provide excellent and professional customer service to all customers.
• Engage customers to understand their needs and recommend suitable products.
• Develop good product knowledge and effectively communicate product features, benefits, and promotions.
• Work towards achieving individual and store sales targets and other performance indicators.
• Build and maintain positive customer relationships to encourage repeat purchases and customer loyalty.
• Support customer relationship management (CRM) activities, including the collection and updating of customer information where applicable.
• Perform cashiering duties and ensure all transactions are processed accurately.
• Replenish merchandise and ensure products are displayed neatly and according to the Company's visual merchandising guidelines.
• Assist with receiving, checking, transferring, and organizing stock.
• Conduct stock counts and assist in maintaining accurate inventory records.
• Maintain the cleanliness, appearance, and overall presentation of the store.
• Support new product launches, promotional activities, and other in-store initiatives.
• Handle customer enquiries, feedback, and basic after-sales matters professionally, escalating issues when necessary.
• Comply with all Company policies and procedures, including cash handling, loss prevention, security, grooming, and workplace safety requirements.
• Work closely with the In Charge and team members to ensure smooth daily operations.
• Perform any other duties as assigned by the In Charge or Management.

Requirements: -

• Minimum GCE ‘N’/ ‘O’ Level, NITEC/Higher NITEC, or equivalent qualification.
• Previous experience in retail, sales, or customer service is preferred.
• Customer-oriented with good interpersonal and communication skills.
• Sales-driven with a positive attitude and willingness to achieve targets.
• A good team player who is responsible, reliable, and willing to learn.
• Able to work in a fast-paced retail environment.
• Able to work retail shifts, including weekends and public holidays.
• Basic computer skills, including familiarity with Microsoft Office applications and Point-of-Sale (POS) systems.
• Good communication skills in English. Ability to communicate in additional languages to support a diverse customer base would be an advantage.