Sales Engineer

Description
An Antietam Broadband Sales Engineer serves as the technical consultant in the sales process, working alongside account executives to bridge the gap between customer needs and Antietam solutions. They engage directly with prospective and existing customers to conduct discovery sessions, identifying business and technical requirements across areas such as fiber internet, voice systems, managed Wi-Fi, security, cloud connectivity, and managed solutions. Leveraging their expertise, they design and propose tailored solutions, ensuring technical feasibility and alignment with customer expectations while also providing competitive insights to position Antietam Broadband against other providers. Throughout the sales cycle, they support account executives by delivering presentations, demonstrations, proofs-of-concept, and detailed technical inputs for RFPs and RFIs.

Installation & Implementation

Once deals close, they coordinate with engineering, provisioning, and operations teams to ensure smooth implementation, documenting requirements and assisting with escalations when needed. Additionally, they play a key role in training and supporting sales teams on Antietam Business products, staying current on emerging Managed Service Provider and IT trends, and relaying customer feedback to product teams. In essence, the Sales Engineer acts as both a trusted advisor to customers and a critical enabler for the sales organization, ensuring Antietam Business delivers effective, scalable, and competitive solutions.

Title: Business Solutions Engineer

Location: Office/Field work in Carroll County - Office located in Hagerstown, MD

Rate: $70,000 - $92,500 annually

Full-Time/Part Time: Full-Time

Primary Responsibilities Include:

Customer Engagement and Discovery

• Meet with prospective and existing business customers alongside account executives.
• Conduct technical discovery to understand customer requirements (network, voice, security, cloud, IoT, etc.).
• Translate business needs into technical solutions using Antietam Businesses portfolio.

Solution Design and Technical Expertise

• Architect solutions for fiber internet, voice systems (VoIP, SIP), networking, managed Wi-Fi, security, cloud connectivity, and redundancy.
• Create customized proposals and network designs that meet performance, scalability, and compliance needs.
• Ensure solutions are feasible within Antietam Businesses infrastructure and align with customer expectations.

Sales Enablement and Support

• Act as the technical subject matter expert during the sales cycle.
• Deliver presentations, demos, and proof-of-concepts for complex products.
• Provide competitive analysis to position Antietam Business solutions against Point Broadband, Comcast, Verizon, and Managed Service Providers.
• Help account executives respond to RFPs/RFIs with detailed technical inputs

Project Handoff and Implementation Support Training and Continuous Improvement

• Train and support account executives on Antietam Business products and new technologies.
• Stay current on telecom trends (fiber, SD-WAN, cloud, cybersecurity).
• Provide feedback to product and network teams on market demands and customer needs

Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology, or equivalent work experience.
• 3–5+ years of experience in telecommunications, networking, or related technical sales engineering roles.
• Strong knowledge of IP networking, LAN/WAN, routing, switching, VLANs, and QoS.
• Hands-on experience with telecommunications technologies, including fiber networks, Ethernet, SIP/VoIP, and unified communications.
• Familiarity with security solutions such as firewalls, SD-WAN, VPNs, and DDoS mitigation.
• Ability to design and document technical solutions, including network diagrams and proposals.
• Experience supporting sales teams in pre-sales activities, including discovery sessions, RFP/RFI responses, and technical presentations.
• Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical skills, with a consultative approach to solution design.
• Demonstrated ability to collaborate across sales, engineering, and operations teams to drive customer success.
• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
• This is an onsite position, and applicants must live within driving distance of Hagerstown, MD.

Professional Skills

Technical Skills

• Networking Fundamentals – strong knowledge of IP networking, LAN/WAN, routing, switching, VLANs, and QoS.
• Telecommunications Expertise – experience with fiber networks, Ethernet, Internet access, SIP/VoIP, PRI, and unified communications.
• Security & Managed Services – understanding of firewalls, SD-WAN, VPNs, DDoS mitigation, and cloud security solutions.
• Cloud & Data Center Knowledge – familiarity with private/public cloud connectivity, redundancy, and disaster recovery.
• Solution Design – ability to translate customer requirements into technical designs, proposals, and diagrams.

Sales and Business Skills

• Pre-Sales Support – working closely with account executives to qualify opportunities and align solutions.
• RFP/RFI Response – writing technical sections of proposals and ensuring accuracy in bids.
• Competitive Positioning – ability to differentiate Antietam Business solutions from competitors like Point Broadband, Comcast, AT&T, Verizon and Managed Service Providers.
• Value Selling – framing technical features in terms of business outcomes (productivity, reliability, cost savings).

Communication and Interpersonal Skills

• Customer-Facing Communication – presenting complex technical concepts in clear, business-friendly language.
• Collaboration – working cross-functionally with sales, product, engineering, and operations teams.
• Relationship-Building – acting as a trusted technical advisor to customers.
• Training & Enablement – educating sales teams on products, services, and emerging technologies.

Professional and Soft Skills

• Problem-Solving – diagnosing customer challenges and proposing innovative solutions.
• Project Handoff Skills – ensuring smooth transition from sales to implementation.
• Adaptability – staying current on telecom and IT industry trends (fiber, SD-WAN, cloud, cybersecurity).
• Time Management – balancing multiple customer engagements, proposals, and internal projects.

Working Conditions:

• Sitting or standing for long periods, kneeling, crawling, pulling, bending, pushing or overhead work
• Lift and carry up to 50 pounds
• Regularly required to talk, hear, use of hands to type and handle objects and paperwork
• Driving to customers’ premises or other locations
• On-call, nights, weekends and holidays may be required

Why Join Antietam Broadband?

When you join Antietam Broadband, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.

Schurz Communications and its subsidiaries’ strategic objectives:

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.