Security Consultant

Description

We are looking for a talented and experienced security consultant (UAE national) who will be responsible for the proper and accurate handling of support requests from the client's customers. The engineer will receive requests by email and calls and handle those according to the client's support workflow including:

• Internal and external escalation
• Continuous communication with the customer on tickets, projects, etc.
• When required, the engineer will be required to work as a resident engineer at the customer site.
• Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets.
• Follow-up on any escalations in time.
• When required to work on projects, proof of concept (POC) and documentation.

The primary targets are customer satisfaction, professionalism, accuracy, and outstanding high quality in the work and duties.

Job requirements

Responsibilities

• Perform ticket checks continuously.
• Apply escalation matrix activities accurately.
• Keep ticket system up to date on a daily basis.
• Be flexible to work after office hours on critical incidents.
• Coordinate RMA cases.
• Interact and communicate with vendor support organizations and engineers.
• Keep track of the client's engineers' activities in cases.
• Interact and communicate with customers for support-related issues.
• Operate and support the internal IT infrastructure.
• Conduct regular health checks.
• Develop and document the internal IT infrastructure.
• Provide 24x7 support.
• Based on job requirements, be a resident engineer working on site.

Qualifications and skills

• Bachelor’s degree in information security, IT-related field, or equivalent experience.
• Deep understanding of technical relations in a complex environment.
• Experience and highest certifications from vendors such as CyberArk, Cisco ESA, F5, Symantec/Broadcom, Palo Alto, Infoblox, Proofpoint, Fortinet, and IXIA solutions is an advantage.
• Excellent, clear, and accent-free communication skills in English (Arabic is an advantage).
• Proper and structured documentation and diagramming.
• Excellent organizational skills in enterprise support.
• Understanding of information security concepts and related technology.
• Strong background and experience in TCP/IP networking of large-scale organizations.
• Flexible work approach based on job requirements.
• Ability to identify new work areas and set new goals independently.
• Excellent communication and training skills.
• Outstanding customer handling, friendly and goal-oriented.
• Ability to communicate and translate technical information to customer level.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaign activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible and hybrid working environment.
• Open door policy.