Security Consultant

Description

We are looking for a talented and experienced security consultant (UAE national) who will be responsible for the proper and accurate handling of support requests from the client's customers. The engineer will receive requests by email and calls and handle those according to the client's support workflow including:

• Internal and external escalation
• Continuous communication with the customer on tickets, projects, etc.
• When required, the engineer will be required to work as a resident engineer at the customer site
• Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets
• Follow-up on any escalations in time
• When required, to work on projects, proof of concept, and documentation

The primary targets are customer satisfaction, professionalism, accuracy, and outstanding high quality in the work and duties.

Job requirements

Responsibilities

• Perform ticket checks continuously
• Apply escalation matrix activities accurately
• Keep ticket system up to date on a daily basis
• Flexible to work after office hours on critical incidents
• Coordinate RMA cases
• Interaction and communication with vendor support organizations and engineers
• Keep track of client's engineers' activities in cases
• Interaction and communication with customers for support-related issues
• Operation and support of the internal IT infrastructure
• Conducting regular health checks
• Development and documentation of the internal IT infrastructure
• Providing 24x7 support
• Based on job requirements, will need to be a resident engineer working on site

Qualifications and skills

• Bachelor’s degree in information security or IT-related field or equivalent experience
• Deep understanding of technical relations in a complex environment
• An advantage to have experience and the highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantec/Broadcom, Palo Alto, Infoblox, Proofpoint, Fortinet, and IXIA solution
• Excellent and clear communication skills in English (Arabic an advantage)
• Proper and structured documentation and diagramming
• Excellent organizational skills in enterprise support
• Understanding of information security concepts and related technology
• Strong background and experience in TCP/IP networking of large-scale organizations
• Flexible work approach, based on the job requirements
• Ability to identify new work areas and set new goals for themselves
• Excellent communication and training skills
• Outstanding customer handling, friendly and goal oriented
• Ability to communicate and translate to customer level

Benefits

• Health insurance with one of the leading global providers for medical insurance
• Career progression and growth through challenging projects and work
• Employee engagement and wellness campaign activities throughout the year
• Excellent learning and development opportunities
• Inclusive and diverse working environment
• Flexible/hybrid working environment
• Open door policy