Senior Account Manager

The Opportunity

nCino KYC Africa is on a mission to make money laundering impossible. Our software and compliance services help accountable institutions worldwide meet their obligations – from attorney groups to asset managers and foreign exchange firms.

As Senior Account Manager, you own our most significant relationships. You'll lead your own renewals and commercial negotiations across a portfolio of up to 100 clients, sit across the table from C-suite stakeholders, and shape how those organisations think about compliance risk. You report directly to our Head of Account Management, with genuine autonomy over how you run your accounts and a global parent behind you.

There is real room to grow here. Account management at nCino KYC Africa spans commercial ownership, product influence and strategic advisory — you'll work closely with our compliance, onboarding, product, support engineering and finance teams, and your read on what clients need will help shape what we build next.

What You'll Do

• Own renewals and commercial negotiations across a portfolio of up to 100 clients
• Identify and close opportunities to upsell existing services and introduce complementary ones
• Drive product adoption, guiding clients through change management and new functionality
• Lead meetings, presentations and strategic reviews at C-suite level
• Assess client needs and business objectives continuously, and act on what you learn
• Coordinate across compliance, onboarding, product, support engineering and finance so client expectations are met
• Identify, communicate and resolve moderately complex product issues
• Shape initiatives that lift customer satisfaction and retention across the client base
• Contribute to the team's financial targets and growth objectives

Ideally You'll Have

• A bachelor's degree, and 5+ years of relevant experience — or a combination of experience, education and outstanding performance
• Excellent written and verbal communication, and the confidence to build trust at senior levels
• Experience planning and prioritising an account portfolio while managing competing demands calmly
• Strong business acumen and a solution-focused approach to problems
• Credibility as an advisor and coach, particularly around change management
• Sound organisation and close attention to detail
• A growth mindset — most of our account managers came to us from outside this industry and learned it here

Nice to have:

• AML and FICA knowledge
• Salesforce or similar CRM experience
• A SaaS background

In Return We're Offering

• Medical aid contribution
• Retirement fund contribution
• Employee Stock Purchase Plan
• Employee Assistance Programme
• Paid annual leave plus volunteer days
• Dedicated investment in your learning, development and career path

We want nCino to be a place where people from every background do their best work, and we welcome applications from candidates of all backgrounds and experiences. If you need any adjustments during the recruitment process, tell us and we'll make them.

We Live the Six. It’s how we work, every day:

• Have Fun: a workplace people are glad to be part of, including watching the sport together.
• Make Someone’s Day: clients and colleagues first, in every interaction.
• Bring Your A-Game: excellence and a high bar.
• Do the Right Thing: integrity, always.
• Respect Each Other: a supportive, inclusive culture.
• Be a Winner: succeeding as a team and as individuals.