Senior Account Manager - People Solutions (Employee Benefits)
Description\:
- Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
- Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
- Researches an issues’ root cause, implements, and resolves policy-related issues
- Recommends potential enhancements or improvements to processes, products, and/or policies
- Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
- Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
- Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
- Engages in Client strategy meetings to manage insured expectations for upcoming term
- Develops and presents coverage plan and renewal terms to Client
- Assesses and interprets exposure information from the Client
- Analyzes quotes from carriers to determine appropriate recommendations
- Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
- Facilitates Client premium financing
- Participates in negotiations with carriers for new and renewal quotes
- Collaborates with senior staff in selecting new markets for submission and requesting quotes
- Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
- Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
- Researches and understands industry trends and government regulations
- Mentors and trains junior-level staff
- Performs other responsibilities and duties as needed