Senior Algorithm Engineer, Large Language Model (Customer Service Chatbot)
About The Team
- We are the Customer Service Chatbot team at Shopee Singapore, dedicated to building multilingual, intelligent dialogue systems to serve a wide range of consumers and sellers. We focus on applying cutting-edge AI technologies such as Large Language Models (LLMs), Agents, and Reinforcement Learning (RL) to customer service scenarios, continuously enhancing interaction intelligence and user experience.
- Develop, fine-tune, and evaluate large language models.
- Build pipelines for data preprocessing, model training, inference, and monitoring.
- Implement prompt engineering, retrieval-augmented generation (RAG), and model alignment techniques.
- Optimize models for latency, accuracy, and cost across cloud or on-prem infrastructure.
- Integrate LLMs into production systems using APIs, vector databases, and orchestration frameworks.
- Analyze failure cases, conduct red-teaming, and improve model robustness and safety.
- Collaborate with product teams to design AI features and deliver reliable user-facing experiences.
- Bachelor's degree or above in Computer Science, Artificial Intelligence, Mathematics, or related fields
- Strong foundation in computer science, algorithms, and data structures
- Familiar with the theory and implementation of mainstream models in at least one of the following areas: NLP, LLMs, RL, Agent systems, or Multimodality
- Proficient in at least one programming language (e.g., Python, C++, Go)
- Experience with at least one deep learning framework (e.g., PyTorch, TensorFlow)
- Strong communication skills and ability to work in a cross-functional, international team