Senior Analyst & AI Agent Solutions, Human Resources Information System
Posted Updated 17
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Description
What are your contributions to the team?
- Act as a senior advisor to HR leaders and process owners by translating strategic priorities and complex requirements into target-state processes, solution designs, roadmaps and measurable outcomes.
- Lead end-to-end functional analysis, including discovery, process mapping, requirements, fit-gap assessment, configuration decisions, test strategy, deployment readiness and post-implementation stabilization.
- Provide solution oversight across SAP SuccessFactors and connected platforms, assessing integration dependencies, data flows, security roles, privacy impacts and downstream operational risks.
- Establish design standards, documentation practices and decision records that improve consistency, maintainability and auditability across the HRIS portfolio.
- Lead root-cause analysis for complex incidents and recurring issues; coordinate internal teams and system integrators through resolution, prevention and knowledge transfer.
- Guide release and upgrade readiness by evaluating vendor changes, defining regression scope, coordinating testing, assessing business impacts and supporting go/no-go recommendations.
- Mentor analysts and business partners, review deliverables, raise analytical quality and promote reusable methods, templates and playbooks.
- Facilitate governance forums with HR, IT, Security, Privacy and vendors; surface trade-offs, recommend options and drive decisions to closure.
- Define service and solution success measures, monitor adoption and quality indicators, and use insights to prioritize continuous improvements.
- Demonstrate complete discretion with confidential employee data and embed privacy, security and least-privilege principles into solution design.
How to thrive in this role?
- Bachelor’s or Master’s degree in Human Resources, Information Technology, or a related field.
- 8+ years professional experience working with SAP SuccessFactors HR systems.
- Experience with SuccessFactors implementation cycles and upgrade testing.
- Design agent solutions using Microsoft 365 Copilot Agent Builder and/or Microsoft Copilot Studio.
- Knowledge in developing and conducting technological training.
- Ability to multitask and be flexible to handle changes in meeting requirements and deadlines & to coordinate projects.
- Knowledge in assisting with developing presentations.
- Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas, vendors and suppliers.
- Knowledge of database design and how they inter-related with other systems, including third party systems.
- Good understanding of HR processes and best practices.
- Skills with Microsoft products.
- Understand project management terms and methodologies.
- Knowledge of data privacy concepts.
- Ability to stay current with industry trends and emerging technologies in HRIS.
- Champion Responsible AI principles through transparency, human oversight, accountability, fairness, safety and clear communication of agent limitations.