Senior Application Support Engineer

L2 Core LSF Support Engineer

Location: Bangalore / Noida
Experience: 5+ Years
Qualification: BE/B.Tech – CS/IT or related discipline
Support Model: 24x7 Production Support | US Customer Exposure

Role Summary

Responsible for L2 production support, administration, troubleshooting and maintenance of Lawson System Foundation (LSF) / Lawson S3 environments, ensuring system stability, performance and SLA adherence.

Key Responsibilities

• Provide 24x7 L2 production support for LSF/Lawson S3 applications.
• Troubleshoot LSF application issues, batch failures, interfaces, jobs, services and user access.
• Hands-on experience with Unix/Linux, Shell scripting and SQL/Oracle.
• Analyze application/server logs, dumps and system errors and perform RCA.
• Support Lawson Environment (LAUA), security, configurations and user administration.
• Troubleshoot Lawson ProcessFlow, integrations, interfaces, web services and data extracts.
• Support batch processing, COBOL programs and database-related issues.
• Handle production incidents, problem management, changes, deployments, patches and upgrades.
• Coordinate with L3, DBA, Infrastructure and Development teams for complex issues.
• Monitor application health, batch jobs and interfaces and proactively address failures.
• Maintain SOPs, knowledge articles and technical documentation.
• Participate in on-call/shift rotations and critical incident management.

Customer & Communication Skills

• Proven experience in handling US customers/stakeholders in a production support environment.
• Excellent verbal and written communication skills, with strong customer-facing capability.
• Ability to manage high-priority incidents, escalations and SLA-driven support.
• Comfortable working across US time zones and 24x7 support schedules.

Mandatory Technical Skills

LSF/Lawson S3 | Unix/Linux | SQL/Oracle | Shell Scripting | ProcessFlow | Batch Jobs | Production L2 Support | RCA | Integrations/Interfaces | Incident & Change Management

Good to Have: Lawson Landmark, Smart Office, COBOL, Web Services/API, ITIL, Azure/Cloud exposure.