Senior Centralised License Admin, IT Support - Corporate IT
About Team
Corporate IT keeps our business running securely and efficiently. The Centralised License Admin (CLA) team manages enterprise software licenses across Shopee and Sea’s global operations, ensuring effective governance, compliance and access.
In this role, you will manage centrally controlled software licenses across their lifecycle, including utilization, renewals, optimization and cost management. You will also leverage AI, automation and data insights to streamline processes, reduce manual work and improve overall user experience.
If you enjoy solving operational challenges, collaborating across teams and using technology to drive improvements, this role offers the opportunity to make a meaningful impact!
Employment Type:
12-months contract (Covers Employee Benefits + Bonus)
What You Will Do:
Own & Improve License Management
Manage the end-to-end lifecycle of centrally managed software licenses, including allocation, renewals, transfers and revocation.
Drive AI, Generative AI and automation initiatives to streamline processes, improve self-service and enhance user experience.
Maintain accurate license, subscription and entitlement records, with clear governance and controls.
Identify opportunities to improve operational efficiency, scalability and turnaround time.
Provide guidance to stakeholders on software licensing, usage and entitlement matters.
Turn License Data into Business Value
Analyse utilization trends to identify underused, duplicate or unnecessary licenses.
Drive license optimization, reuse, rightsizing and cost avoidance.
Partner with IT Procurement and business teams on renewals, demand planning and future license needs.
Recommend appropriate license quantities and subscription models.
Develop dashboards and insights on cost, utilization, risk and optimization opportunities.
What We Are Looking For:
Software & License Management: Strong background in IT Operations, ITSM, technology procurement, software asset management (SAM), and license/subscription governance and cost optimization.
AI & Digital Skills: Practical experience with GenAI tools (Copilot, ChatGPT, Claude, Gemini), workflow automation (Power Automate, UiPath, Automation Anywhere), and data/analytics tools (Python, SQL, Excel, Power BI).
Collaboration & Execution: Proven ability to work across cross-functional teams (IT, Procurement, Finance, vendors), optimize processes, analyze trends, and work independently.