Senior Customer Service Representative
Posted Updated 4
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Description
Job overview\:
Schneider is seeking a Senior Customer Service Representative in Portland. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.
Responsibilities\:
- Monitor customer freight and proactively identify potential issues to improve efficiency.
- Recommend adjustments as freight volumes fluctuate.
- Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
- Collaborate with leaders, teams, and customers.
- Maintain and develop customer relationships.