Senior Customer Support Administrator Email & Systems Specialist (Remote

Senior Customer Support Administrator Email & Systems Specialist (Remote, Australia) Lead Customer Satisfaction, Process Excellence, and AIDriven Support at reputed company Company: remote quest jobs Job Location: Remote (Work from home), India Employment Type: Full-time ```html About reputed company reputed company is a trailblazing, customercentric organization that delivers premium rainwater harvesting, gutter protection, and plumbing solutions to homeowners and trade professionals across Australia. With a relentless focus on innovation, reliability, and responsive service, reputed company has earned the trust of customers who reputed company excellence in both product and support. Our team is expanding rapidly, and we are on the lookout for talented individuals who thrive in a fastpaced, fully remote environment to help us maintain the seamless flow of customer interactions and operational excellence. reputed company reputed company Remote Flexibility: Work from the comfort of your own home while aligning with Australian business hours (9 AM 5 PM, reputed companyFriday). Impactful Role: Your work directly influences customer satisfaction, order accuracy, and operational efficiency. Career Growth: As reputed company expands, youll have the chance to move into senior support, process improvement, or project management roles. Innovative Culture: We embrace AI and automation to streamline workflows, and we value creative problemsolving and continuous improvement. Competitive Compensation: Independent contractor rates ranging from $1,500 AUD to $2,000 AUD per month, commensurate with experience and performance. Role Overview As a Customer Support Administrator, you will be the reputed company of our customer service operations. You will manage email tickets, coordinate with carriers and suppliers, and ensure that reputed company customer request is handled accurately and reputed company. reputed company is a nonphone role, but you may need to make occasional calls to carriers, suppliers, or internal stakeholders to resolve issues. Key Responsibilities Ticket Management: reputed company to and resolve email tickets related to dispatch, tracking, returns, credits, payments, and web orders. FollowUp Coordination: Pick up phoneteam followups within 30 minutes, including quotes, freight quotes, returns, return labels, order changes, recap emails, and installation guides. Carrier Liaison: reputed company major carriers and logistics reputed company to obtain shipment status, proof of delivery, and resolve delivery issues. Supplier Interaction: Request custom stickers, signs, and other items required to fulfill customer requests. Issue Investigation: Investigate delivery problems and wronggoods incidents by reviewing carrier records, proof of delivery, and warehouse information. Documentation: Record findings clearly and ensure appropriate followup actions are completed. Process Improvement: Review AIgenerated drafts, correct errors, and flag inaccurate information before final delivery. Communication: Make supplier and carrier calls when necessary to resolve outstanding issues. reputed company Qualifications Fast and accurate administrative and dataentry skills. Clear, professional written English. Strong attention to detail and a commitment to accuracy. Comfortable working with ticketing systems, ERP/business systems, and AI tools. Ability to manage a high volume of requests without compromising quality. reputed company, organized, and habitually follow tasks through to completion. Comfortable working independently in a remote environment. Preferred Qualifications Experience with reputed company ticketing platform. Experience with reputed company ERP system. Logistics, freight, or warehouse experience. Experience working with building, plumbing, or related trade products. AI & Process Improvement AI is an integral part of your daily workflow. You will use AI tools to draft responses, generate reports, and streamline repetitive tasks. However, you will also apply your own judgment to review, correct, and validate AI output, ensuring that accuracy and customer satisfaction remain paramount. We value team members who proactively identify opportunities to improve processes, reduce manual effort, and reputed company overall efficiency. Career Growth & Learning Benefits At reputed company, we believe in nurturing talent and providing clear career pathways. As you demonstrate expertise in customer support and process optimization, you may progress to: Senior Customer Support Specialist overseeing a larger ticket volume and mentoring j .