Senior Executive - Technical Support
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Summary
Provides L1/L2 technical, product, and application support to global (European/American) customers, troubleshooting Windows OS, device, application, and networking issues. On-site in Gurugram working a US shift (8 PM–5 AM IST); requires strong English communication and customer-service skills.
Stellar is looking for a skilled IT/ITES Technical Support professional with 3 to 5 years of L1/L2 experience to provide exceptional technical, product, and application support.
Areas of Responsibility:
- Provide L1/L2 technical, product, and application support to global customers (European/American regions).
- Troubleshoot issues related to Windows OS, devices, applications, and networking.
- Deliver exceptional customer service with strong communication, active listening, and problem-solving skills.
- Manage stakeholder expectations and ensure timely resolution with complete ownership.
- Apply critical thinking to address technical problems promptly.
Qualification:
- Graduate in Computer Science/IT: BE, BTech, BSc-IT, MCA, or equivalent (CS/IT graduates only).
- Preferred certifications: Windows System Administration, CCNA, ITIL.
Experience:
- 3 - 5 years of hands-on experience in Technical Support, Product Support, or Application Support at the L1/L2 level.
- Prior experience communicating with international customers (Europe/US) preferred.
- Strong communication and active listening skills with the ability to explain complex issues clearly; excellent English verbal and written skills are mandatory.
- Proven customer service and stakeholder management abilities, supporting both internal and external users.
- Demonstrated empathy, ownership, and critical thinking to resolve technical issues efficiently.
Timing:
- 8 PM -5 AM IST (US Shift)
- 8:00 PM to 5:00 AM IST