Senior Enterprise Account Manager

Frontify is the brand platform behind some of the world's leading organizations, including Microsoft, Telefónica, Bosch, Mercedes-Benz, and Kia. We help every team bring brands to life — with governance in one place, seamless workflows across the tools people already use, and a foundation that's ready for AI.

We're driven by collaboration, curiosity, and the belief that great work can happen anywhere. What began in St. Gallen has grown to London, New York, and beyond. Wherever you join us, you'll take ownership from day one, shape work that reaches global brands, and help redefine how brands work in the age of AI.

What you'll shape

As a strategic Account Manager focused on the EMEA market, your core responsibility is to develop and strengthen relationships with Frontify’s most valued enterprise customers across Europe. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion.

What you'll do

• Own expansion and renewal-based targets, with more of a focus on upsells/cross-sells.

• Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention.

• Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.

• Build and maintain strong relationships with key stakeholders— from operational users to C-level executives.

• Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.

• Negotiate expansions with a focus on long-term partnership health and sustainable growth.

• Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.

• Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.

• Comfortable with a hybrid work model, spending 2 days per week in our London office.

What you bring

• You bring 4-6+ years of B2B SaaS experience in enterprise account management or sales.

• You have a proven record of success managing and expanding large, complex customer relationships within the EMEA market.

• You’re interested in working with enterprise marketing, brand, or creative technology solutions.

• You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.

• You combine strategic thinking with commercial acumen and a deep focus on customer value.

• You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.

• You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.

What we offer

• Private health benefits and health cash plan

• Pension scheme: 5% matched

• A minimum of 25 days of annual leave per year

• Paid educational and wellbeing days off

• Wellbeing, learning and development, and commuter allowance

• Home office setup budget

• Weekly free office lunch

• Localized benefits

• Workation: Work from inspiring locations around the world (45 days annually)

• Invite to our summer company meet-up

We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.

A few things to know

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We're committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, join us and help shape the future of branding.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.

We use third-party artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools don’t replace human judgment, and all evaluations and final hiring decisions are made by our recruitment team. Please see our Privacy Notice for more information about how we process your data and how to exercise your privacy rights.