Senior IT Specialist

Brief:

Responsible for maintaining and optimizing IT infrastructure, systems, and end-user services across multiple factories and corporate locations, ensuring system reliability, effective technical support, and business continuity.

Key Responsibilities:

• Provide advanced technical support for hardware, software, operating systems, and business applications.

• Administer Windows Server, Active Directory, user accounts, and access permissions.

• Troubleshoot network connectivity, printers, computers, and IT infrastructure issues.

• Install, configure, and maintain IT equipment and software.

• Monitor system performance and support backup, recovery, and business continuity procedures.

• Manage IT incidents, prioritize service requests, and support root-cause analysis.

• Coordinate with network, cybersecurity, ERP, and application teams to resolve complex issues.

• Support IT asset management, documentation, and technology deployment projects.

• Ensure compliance with IT policies, security standards, and access control procedures.

• Provide technical guidance to junior IT staff and support IT improvements across factory operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 5+ years of experience in IT support, systems administration, or IT infrastructure.

• Strong knowledge of Windows Server, Active Directory, Microsoft 365, and endpoint management.

• Good understanding of networking fundamentals, including TCP/IP, VLANs, DNS, and DHCP.

• Experience with backup solutions, troubleshooting, and IT service management systems.

• Strong analytical, problem-solving, and communication skills.

• Relevant certifications such as Microsoft, CompTIA, or Cisco are preferred.

• Good command of English.

• Experience supporting multi-site manufacturing operations is an advantage.