Senior ITSM Analyst
Summary
Oversees ITIL-aligned ITSM processes, ensuring compliance, managing incident/problem workflows, and driving continuous improvement via data and stakeholder collaboration.
Salary: £45,000 - 73,000 per year Requirements: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement using data, insight, and stakeholder feedback. Strong analytical and presentation skills. Confident communicator with the ability to influence and challenge constructively. Highly organised with the ability to manage competing…