Senior Program Manager
Summary
Leads a 4-month enterprise-wide employee experience transformation program, coordinating IT, HR, and other teams to modernize digital workplace platforms and drive user adoption.
Client Job Title: IT Program Management
Duration: 4 months
Location: Bridgewater, NJ
Job Summary
We are seeking an experienced Senior Program Manager - Employee Experience Transformation to lead the planning, execution, and delivery of a complex, enterprise-wide employee experience transformation program. This role will oversee multiple workstreams and collaborate closely with cross-functional teams across IT, HR, Corporate Communications, Procurement, and other business functions.
The ideal candidate is a strategic and highly organized program leader with experience managing large-scale enterprise initiatives, digital workplace or employee experience platforms, and complex stakeholder environments. This individual will be responsible for driving alignment, managing dependencies and risks, facilitating executive-level communication, and ensuring successful program delivery and user adoption.
Key Responsibilities- Lead the planning, execution, and delivery of a multi-workstream employee experience transformation program.
- Coordinate cross-functional efforts across IT, HR, Corporate Communications, Procurement, and other business functions.
- Develop and maintain comprehensive program roadmaps, milestones, risk registers, dependency tracking, and communication plans.
- Facilitate executive steering committee meetings, program status updates, stakeholder workshops, and working sessions.
- Drive alignment among technical and non-technical stakeholders while managing competing priorities and organizational dependencies.
- Partner with business leaders and functional teams to support change management, organizational readiness, and successful adoption.
- Identify, track, and mitigate program risks, dependencies, issues, and roadblocks.
- Ensure project teams remain focused on key deliverables, timelines, and organizational objectives.
- Translate complex technical concepts and program updates into clear, actionable, business-focused communications.
- Foster collaboration, transparency, and accountability across diverse stakeholder groups.
- Support go-live planning, rollout activities, user adoption initiatives, and post-implementation hypercare.
- Monitor program progress and proactively communicate status, risks, decisions, and required actions to leadership.
- Drive continuous improvement throughout the program lifecycle and ensure alignment with broader enterprise technology and employee experience strategies.
- 7+ years of experience in Project Management or Program Management, with a proven track record leading enterprise-wide initiatives.
- Demonstrated experience managing large, complex, cross-functional programs involving multiple stakeholder groups.
- Experience with Enterprise Self-Service platforms, Employee Experience (EX) initiatives, Digital Workplace programs, or related technology integration initiatives.
- Proven ability to influence and drive results without direct authority.
- Strong experience working within Agile delivery environments.
- Ability to quickly build relationships and effectively navigate diverse personalities, organizational dynamics, and competing priorities.
- Experience facilitating discussions and workshops with both technical and business audiences.
- Strong executive presence with exceptional verbal, written, and presentation skills.
- Excellent problem-solving, organizational, prioritization, and decision-making abilities.
- Demonstrated ability to manage multiple workstreams, dependencies, and priorities in a fast-paced enterprise environment.
- Experience working within the pharmaceutical or life sciences industry.
- Experience with Workvivo implementations.
- Experience with ServiceNow Employee Center Pro.
- Experience supporting corporate intranet modernization or employee communications platform initiatives.
- Experience partnering with HR, Internal Communications, Employee Engagement, or related business functions.
- Experience supporting enterprise technology transformation and organizational change programs.
- Experience with employee experience, digital workplace, or enterprise self-service transformation initiatives.
- Enterprise Program Management
- Employee Experience Transformation
- Digital Workplace Strategy
- Agile Delivery
- Cross-Functional Leadership
- Executive Stakeholder Management
- Change Management
- Risk and Dependency Management
- Organizational Readiness
- User Adoption
- Program Roadmapping
- Executive Communications
- Stakeholder Engagement
- Enterprise Technology Transformation