Senior Sales Execution
Achieve annual targets for Ocean, CH and Ship Green.
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Promote all digital / Inland products for Hapag-Lloyd to our customers.
Evaluate customer potential and update Account Strategy.
Continuously improve the customer portfolio by securing
new accounts and removing underperforming accounts.Work up on CH Optimus targets and drive Ship Green initiative
among customers.Ensure regular updates of all activities in Salesforce.
Drive LKA customer performance and ensure Account plans updates.
Prepare and conduct visits, report and follow-up on visits.
Conclude contracts for MR customers (proposal, negotiation, closing)
Record commitments (tender tracking/commercial)
Drive CU business for foreign MRs and adhere to Push-Pull process.
Selectively engage in TM discussions where relevant (e.g., tender guidance
and negotiations, special commodity market rates, etc.)
Provide feedback on the market including rates, competition activities, market
conditions etc., to all relevant stakeholders.
Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
Provide clear info to Sales Coordination regarding handover to Customer Service
Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).- Describe a situation where you converted a new customer or won back lost business. What was your approach and what was the outcome?
- How would you increase market share in a territory where competitors are well established?
- Describe a successful negotiation that improved both customer satisfaction and business profitability.
Bachelor’s degree/MPA
6 years industry experience in logistics industry. Focused on
Result orientated management.English and local language and/or Customer Service functions.
Strong knowledge of data quality importance, T&T, steering, etc.,
Strong knowledge of user application systems (FIS, MS Office, Word, Excel).
Knowledge of user application systems (FIS, QLIKVIEW, SALESFORCE).