Senior Solutions Architect

Open 17d

You will serve as a strategic technical advisor for assigned accounts in the East region of the United States. You will guide technical discovery, demonstrations, proofs of value, and complex evaluations; design solutions and account strategies; facilitate workshops; advise customers on DevSecOps practices; and align technical strategy with customer business outcomes. You will share customer feedback internally, support competitive positioning, create technical materials for assessments and tenders, and mentor other Solutions Architects.

Responsibilities

Guide technical discovery, product demonstrations, and validation activities, including proofs of value.
Own technical evaluations for complex opportunities, including solution design, workshop facilitation, proof-of-concept or proof-of-value execution, and technical materials for tenders, audits, and assessments.
Develop end-to-end technical strategies for assigned accounts.
Collaborate with Account Executives and regional sales teams to shape account and territory plans.
Advise practitioners and business leaders on software development, continuous integration, continuous deployment, security, cloud, and platform adoption practices.
Drive competitive analysis and positioning for complex opportunities.
Share customer feedback, use cases, integration needs, and field insights with Product Management, Engineering, Sales, and Marketing.
Mentor Solutions Architects and improve technical collateral and documentation.

Requirements

Experience in technical pre-sales, consulting, or related customer-facing roles involving solution design, technical evaluations, and adoption planning.
Ability to solve complex customer issues, including integration challenges and cross-functional technical scenarios.
Knowledge of the end-to-end software development lifecycle, DevSecOps, continuous integration, continuous deployment, security, and cloud concepts.
Hands-on familiarity with GitLab or similar source code management, CI/CD, and collaboration platforms.
Experience facilitating workshops, leading proofs of concept or proofs of value, and contributing to technical assessments, audits, or tender responses.
Ability to adapt technical and business messages for practitioners, leaders, and executive stakeholders.
Customer relationship-building skills.
Interest in continuous learning, mentoring, and deepening expertise in GitLab, AI, and DevSecOps.