Senior Support Technician

Here at Kingston College, the Creative Industries Centre is seeking a Senior Support Technician to provide high-quality technical support and help ensure the availability of ICT systems, services and telephony across the College Group, with a particular focus on supporting Mac systems. You’ll provide 2nd and 3rd line ICT support, investigating escalated, complex and recurring technical issues and ensuring requests are resolved efficiently in line with agreed service levels. You’ll also oversee …