Senior Support Technician
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Description
Here at Kingston College, the Creative Industries Centre is seeking a Senior Support Technician to provide high-quality technical support and help ensure the availability of ICT systems, services and telephony across the College Group, with a particular focus on supporting Mac systems. Youll provide 2nd and 3rd line ICT support, investigating escalated, complex and recurring technical issues and ensuring requests are resolved efficiently in line with agreed service levels. Youll also oversee th…