Senior UX Designer

• Create effective, user-friendly, accessible, and visually appealing interfaces for digital products and services.
  
• Lead the design of complex digital services from concept through production while maintaining high UX standards and performance measures.
  
• Design and improve the overall functionality of products to ensure an intuitive and engaging user experience.
  
• Apply a user-centered design approach and continuously test, evaluate, and iterate designs based on user feedback.
  
• Conduct generative and evaluative user research, including interviews, surveys, usability testing, and other research methodologies.
  
• Develop user research plans, recruit participants, facilitate research sessions, analyze findings, and communicate actionable insights.
  
• Translate research findings into user-centered design deliverables, including:
  
• Personas
  
• Empathy maps
  
• Customer and user journey maps
  
• Service blueprints
  
• Affinity maps
  
• Information architecture
  
• Sitemaps
  
• User flows
  
• Wireframes
  
• Mock-ups
  
• Interactive prototypes
  
• Create and maintain design blueprints, presentations, reports, mood boards, and collaboration boards.
  
• Research and apply industry best practices to improve design outcomes.
  
• Use web analytics, visitor feedback, performance metrics, and other data sources to inform design decisions.
  
• Identify design challenges and develop practical, elegant, and user-centered solutions.
  
• Make strategic UX and design decisions related to existing and new product features.
  
• Gather and incorporate user feedback to improve and optimize existing interfaces.
  
• Facilitate and communicate the client's product vision through research, ideation, sketching, prototyping, and user testing.
  
• Design experiences optimized for a wide range of devices and interfaces, including web and mobile applications.
  
• Present design concepts, rationale, recommendations, and advice clearly to stakeholders.
  
• Collaborate effectively with technical teams, business subject matter experts, product teams, and other designers.
  
• Facilitate design discussions, workshops, stakeholder conversations, and negotiations.
  
• Work collaboratively within Agile product development teams.
  
• Iterate design work based on stakeholder, team, and user feedback.
  
• Collaborate and share design responsibilities with multiple designers on complex product deliveries.
  
• Manage competing priorities while consistently meeting project deadlines.
  

Requirements

• Extensive experience developing and executing UX strategies that improve user interactions with digital, user-centric products and services.
  
• Experience delivering measurable improvements in user experience and positive user feedback.
  
• Ability to lead the design of complex digital services from concept through production.
  
• Strong expertise in establishing and maintaining high standards for user experience and performance measurement.
  
• Demonstrated experience creating:
  
• Mood boards
  
• Collaboration boards
  
• Empathy maps
  
• User flows
  
• Wireframes
  
• Mock-ups
  
• Interactive prototypes
  
• Design blueprints
  
• Information architecture
  
• Presentations and reports
  
• Strong understanding of both generative and evaluative user research methodologies.
  
• Experience integrating user research continuously throughout the digital product lifecycle.
  
• Hands-on experience developing user research plans, recruiting participants, facilitating research sessions, analyzing findings, and delivering insights.
  
• Ability to synthesize research findings into clear and actionable UX documentation, including personas, user journey maps, service blueprints, and affinity maps.
  
• Experience researching and applying UX and digital product design best practices.
  
• Experience leveraging web analytics, visitor feedback, and performance metrics to inform design decisions.
  
• Strong ability to articulate and defend design rationale in collaborative environments involving multiple stakeholders.
  
• Experience designing web and mobile applications.
  

• Figma – Mandatory
  
• Adobe XD / XD Studio – Mandatory
  
• Strong proficiency with UX design and prototyping tools.
  

• Experience with HTML
  
• Experience with CSS
  
• Experience with JavaScript
  
• Understanding of web development technologies and their limitations and appropriate applications.
  

• Ability to communicate complex design concepts in a clear, concise, and understandable manner.
  
• Strong presentation skills with the ability to provide recommendations and professional UX advice to stakeholders.
  
• Experience collaborating with technical experts and business subject matter experts.
  
• Ability to elicit and translate business and technical requirements into effective user experience solutions.
  
• Strong facilitation skills with experience leading design discussions and stakeholder negotiations.
  
• Excellent client relationship management and stakeholder engagement skills.
  

• Demonstrated experience working within Agile product development teams.
  
• Strong willingness and ability to iterate work based on feedback.
  
• Experience collaborating with multiple designers and sharing design responsibilities on complex product deliveries.
  
• Proven ability to manage competing priorities and deliver high-quality work within established timelines.
  

• ✔ Senior-level UX/Product Design experience
  
• ✔ Experience leading complex digital services from concept to production
  
• ✔ Strong user-centered design experience
  
• ✔ Generative and evaluative user research experience
  
• ✔ Experience conducting interviews, surveys, and usability testing
  
• ✔ Experience creating user research plans and analyzing research findings
  
• ✔ Mood boards and collaboration boards experience
  
• ✔ Empathy maps and personas
  
• ✔ User flows and user journey maps
  
• ✔ Service blueprints and affinity maps
  
• ✔ Information architecture
  
• ✔ Wireframes and mock-ups
  
• ✔ Interactive prototypes
  
• ✔ Design blueprints, presentations, and reports
  
• ✔ Web analytics and performance metrics experience
  
• ✔ Strong stakeholder presentation and communication skills
  
• ✔ Design facilitation and negotiation skills
  
• ✔ Agile product development experience
  
• ✔ Experience collaborating with multiple designers
  
• ✔ Figma – Mandatory
  
• ✔ Adobe XD / XD Studio – Mandatory
  
• ✔ HTML, CSS, and JavaScript knowledge (asset)
  
• ✔ Professional UX/Product Design Portfolio Link – Mandatory
  
• ✔ Available to work 100% onsite in Toronto, 5 days per week