Service Advisor

Our client, a highly successful automotove dealership based in the Midlands is seeking to appoint an experienced Service Advisor to help drive a culture of excellent customer service and contribute to profitability within the business.

Role:

• Contact customers on a daily basis after their visit to the service centre and make bookings for the service department;
• Update customer records on the IT system and input relevant data and help the service team when needed;
• Work closely with team members to ensure that feedback is effectively communicated;
• Book in customer’s vehicles and ensure that the data is correct and relevant to their needs;
• Track the progress on repairs in order to meet deadlines and be able to correctly establish problems with customer vehicles in a timely and efficient manner;
• Raise job cards, costing jobs, invoicing, warranty administration and all other ad hoc duties, ensuring the finest level of communication between the customer and workshop;
• Maintain a professional attitude towards your work at all times whilst interacting with the customer, whether it is face-to-face or over the phone, making sure the highest level of customer service is carried out at all times;
• Handle any complaints or issues from a customer is a calm, effective manner, guaranteeing the best possible outcome for the customer

What we are looking for:

• Previous experience in this role is essential from either a passenger car or commercial background;
• An enthusiastic and self-motivated individual;
• Possess excellent time management skills;
• Be able to demonstrate excellent customer liaison and satisfaction skills;
• Be able to efficiently work in a high pressured environment;
• Be computer literate specifically in Word and Excel

An attractive salary and commission package is available to the successful candidate.

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