Service Advisor

Our client is looking for a Service Advisor to join their busy Dublin 4 Service Department. This position plays a crucial role in driving the business forward.

Role:

• Contact customers on a daily basis after their visit to the service centre and make bookings for the service department;
• Update customer records on the computer system and input relevant data and help the service team when needed;
• Work closely with team members to ensure that feedback is communicated effectively;
• Book in customer’s vehicles ensuring that the data is correct and relevant to their needs;
• Track the progress on repairs in order to meet deadlines and being able to correctly establish problems with customer vehicles in a timely and efficient manner;
• Raise job cards, costing jobs, invoicing, warranty administration and all other ad hoc duties, ensuring the finest level of communication between the customer and workshop;
• Maintain a professional attitude towards your work at all times whilst interacting with the customer, whether it is face to face or over the phone, making sure the highest level of customer service is carried out at all times;
• Handle any complaints or issues from a customer is a calm, effective manner, guaranteeing the best possible outcome for the customer

What we are looking for:

• Previous experience in this role is essential from either a assenger car or commercial background;
• An enthusiastic and self-motivated individual;
• Possess excellent time management skills;
• Be able to demonstrate excellent customer liaison and satisfaction skills;
• Be able to efficiently work in a high pressured environment;
• Be computer literate specifically in Word and Excel

An attractive salary and commission package is available to the successful candidate.

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