Service Bdc Rep/Appointment Coordinator
Summary
Coordinates service appointments and follows up with customers at a BMW dealership, using CRM tools and strong communication skills.
Dealership:
L0410 BMW of FreeholdBMW of Freehold
Now Hiring - Service Bdc Rep/Appointment Coordinator
Pay: $19.00 per hour plus performance-based bonuses
Schedule: 10:00 AM – 6:00 PM and 8:00 AM – 4:00 PM, rotating Saturdays.
Reports to Fixed Ops Manager
Why Join Our Team?
Join the team at BMW of Freehold, where ambition meets professional training and exceptional customer care. Work with cutting-edge equipment, enjoy top benefits, grow your skills, and thrive in a supportive, collaborative environment. Elevate your career with us!
What You'll Do
Respond via email and phone to Internet Leads
Determine each customer's needs by asking the correct questions
Set appointments for service department and follow up to confirm
Ensure a positive customer experience
Introduce customers to service team
Enter customer information into CRM
Outbound and inbound customer phone calls.
What You'll Bring
Automotive Service BDC is required
Strong focus on providing best-in-class customer service
Outstanding follow-up skills
Ability to maintain excellent phone etiquette while handling a high volume of calls
Strong communication skills –both verbal and written
Excellent computer skills including CRM proficiency
Highly organized with attention to detail
Total Rewards
The hourly wage for this position is $19.00 with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at .
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.