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PROMONTORY CLUB MASTER

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SERVICE COORDINATOR | HEARTH

Open 43d
This position is no longer accepting applications(closed Aug 3, 2026).

Promontory has received universal acclaim as a destination where life’s greatest moments naturally play out thanks to its unrivaled depth and breadth of extraordinary family experiences. This established community – which spans more than 11 square miles – features an investment of more than $400 million in exceptional and award-winning amenities for every season. No other community comes close.

The Promontory Club, located just outside of Park City, Utah is seeking a full time Service Coordinator to join our team. The duties of a Service Coordinator are to deliver service in an upscale atmosphere demonstrating the grace and hospitality indicative of a superior quality restaurant. Getting to know the membership of Promontory and their preferences and making The Hearth the Members’ home dining room.

REGULAR ASSIGNED DUTIES:

  • Ensure the cleanliness of the dining room and FOH equipment operations. Monitoring and maintaining the ambiance of the dining area, including lighting, music, and overall cleanliness.
  • Ensures timely opening and closing of restaurant facilities and conducts opening and closing protocols.
  • Enjoys problem solving and is adept at multiple resolution styles with members and coworkers, is sure to conduct all inquiries and resolutions in a friendly and professional manner.
  • Ensuring reservations are organized and recorded correctly. Keeping track of reservations, updating the reservation system, and managing the flow of guests during peak times.
  • Maintains a cheerful and friendly disposition with members and coworkers despite the stress of the work environment. Able to interact with members and staff at a professional level.
  • Clean and neat professional appearance and attitude
  • Attention to detail and enforcement of company policies.
  • Build and maintain membership relationships for the betterment of Promontory and the community's mission.
  • Addressing guest inquiries, complaints, and concerns in a professional and timely manner
  • Assisting in the planning and coordinating special events, private parties, or large group reservations, ensuring that all guest requirements are met.
  • Effectively communicating with the serving staff, kitchen, and other restaurant personnel to ensure efficient service and address any special requests or concerns from guests.
  • Deliver any other reasonable request of senior management.
  • Assist with all service in the Restaurant ensuring the needs of all guests are taken care of.
  • Maintain responsibility for compliance with regards to Utah Department of Alcohol and Beverage Control.
  • Ensure that all health codes and company safety standards are complied with.
  • Reports to Restaurant FOH Manager.
  • Other duties as assigned or as required ensuring the guest has a positive and satisfactory dining experience.
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