Service Host | Village Cafe | Promontory Club

Elevated above the Distractions

Promontory has received universal acclaim as a destination where life’s greatest moments naturally play out thanks to its unrivaled depth and breadth of extraordinary family experiences. This established community – which spans more than 11 square miles – features an investment of more than $400 million in exceptional and award-winning amenities for every season. No other community comes close.

Promontory Club is looking to fulfill a vacancy for a Food and Beverage Village Cafe Service Host – Full time Summer Seasonal.

The Village Café is the cozy gathering places for all members located in the Ranch Clubhouse. It shares space with a beautiful outdoor heated pool as well as a quiet top-class spa. During winter months, the café serves classic, handcrafted espressos and delicious smoothies. In the summer, lunch foods such as fresh salads, grilled burgers and roasted chicken breast are added to the menu.

Our Village Cafe Service Host will meet the Member's food and beverage needs in a friendly and professional manner that is consistent with the highest standards of Promontory Club Restaurants.

The summer season will range from Mid-May to Mid-September. This position will have the ability for top performers to continue their employment with Promontory after the summer season and become full-time, permanent employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures timely opening and closing of pool and restaurant facilities and conducts opening and closing protocols.
• Enjoys problem solving and is adept at multiple resolution styles with members and co workers, is sure to conduct all enquiries and resolutions in a friendly and professional manner.
• Will be directing a staff of 8 or more on a daily basis, so a proven history of team supervision is a must.
• You will be expected to jump into server position when the need demands, solicit the Member's food and beverage order, making suggestions and explaining choices as needed. Deliver prepared food and beverages to the guest's table, ensuring satisfaction with quality of the meal
• Maintains a cheerful and friendly disposition with members and co-workers despite the stress of the work environment. Able to interact with members and staff at a professional level
• Displays and promotes creative ideas with regards to Daily Operations. This is a newly opening location and being able to adapt to new protocols/ training and to devise and implement them is expected.
• Clean and neat professional appearance and attitude
• Attention to detail and enforcement of company policies.
• Assists with hiring and training of pool and café staff.

• Assists with scheduling of pool and café staff for the Village Café, Village Pool, Adult Lap Pool, and Adventure slide
• Handle disciplinary actions for staff according to Promontory standards

• Complete the opening, mid-day, and closing duties checklists.
• Develop and maintain a friendly relationship with members and guests of the club.
• Maintain a positive and safe environment for all members, guests, and staff.
• Observe and patrol pools and enforce safety regulations.
• Provide excellent service consistent with the Promontory Club standards, operating procedures, and brand attributes.
• Responsible for maintaining cleanliness of pool decks and facilities including straightening and stacking chairs, dispersing clean towels, collecting soiled towels, and collecting trash.
• Knowledgeable of club facilities and services to answer guest inquiries.
• Knowledgeable of pool facility as trained by supervisor.
• Maintain a safe environment at the water slide.
• Know poolside food service hours of operation and have a familiarity with the menu.
• Assist café staff by clearing off tables/dropping orders when requested.
• Keep chairs clear of soiled towels, oils/sunscreens/lotions.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pool areas are clean at all times and report any maintenance issues to supervisor.
• Enforce all club rules.
• Work closely with other departments that are essential to ensuring a positive member/guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Return any lost and found equipment to the Concierge desk.
• Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work practices to management; complete safety training and certifications.
• Other duties as assigned or as required ensuring the guest has a positive and satisfactory dining experience.