Service Delivery Consultant

ERP Consultant | Service Delivery Consultant Location: Perth, Western Australia
Engagement: Permanent, Full-Time
About the Role: Our client is an established Australian ERP and business software provider specialising in solutions for mining, resources and asset-intensive industries. With a strong Perth presence and customers across Australia and internationally, the business delivers enterprise software, financial management, asset management and operational technology solutions.
An opportunity exists for an experienced Pronto Xi ERP Consultant to join their Service Delivery team, supporting customers with ERP implementations, upgrades, configuration, enhancements and technical problem-solving.
This is a customer-facing consulting role where you will apply your Pronto Xi expertise to understand business requirements, configure practical solutions and help customers get the most from their ERP investment.
You will work closely with customers and internal technical teams, contributing to successful project delivery while maintaining high standards of service and customer satisfaction.
What You'll Be Doing:

• Deliver Pronto Xi ERP implementations, upgrades and enhancements in line with customer requirements and agreed project scope.
• Configure Pronto Xi solutions to align with customer business processes, data and technical environments.
• Facilitate customer workshops to gather requirements, scope solutions and identify implementation needs.
• Support data mapping, conversion, testing and quality assurance activities.
• Investigate and resolve complex customer issues, including high-priority support requests.
• Work with development and technical teams to resolve software issues and implement appropriate solutions.
• Deliver ERP training and provide practical guidance to customers.
• Prepare clear technical documentation and share knowledge with other consultants.
• Maintain strong customer relationships through effective communication and reliable delivery.

Key Outcomes & Measures: Success in this role will be measured through:

• Quality and timely delivery of ERP implementations, upgrades and customer requirements.
• Effective configuration and resolution of Pronto Xi application issues.
• Customer satisfaction and adherence to agreed project deliverables.
• Accurate documentation, testing and knowledge sharing.
• Achievement of a billable consulting target of approximately 100 hours per month.

About You: You are an experienced Pronto Xi consultant who understands how ERP systems support business operations, particularly financial and accounting processes.
You enjoy working directly with customers, investigating business challenges and delivering practical solutions. You are analytical, organised and comfortable managing competing priorities while maintaining attention to detail.
You communicate confidently with both technical and non-technical stakeholders and can work independently or collaboratively within a consulting team.
Must-Have Skills & Experience:

• Demonstrated experience with Pronto Xi ERP or previous versions.
• Strong experience with Pronto financial modules, including general ledger functionality.
• Practical understanding of business, accounting and financial processes.
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to understand customer requirements and translate them into practical ERP solutions.
• Excellent written and verbal communication and customer engagement skills.
• Strong organisational skills and the ability to manage multiple priorities.
• A qualification in Business, Commerce or Information Technology, or significant relevant experience working with general ledger systems.

Bonus Points For:

• Experience delivering ERP implementations and upgrades.
• Knowledge of Pronto payroll, warehousing or manufacturing modules.
• Experience supporting customers within mining or resources.
• Experience with data conversion, software testing and technical documentation.
• Experience delivering ERP training or facilitating customer workshops.
• A track record of developing practical solutions to complex financial or operational requirements.

Why Join? This is an opportunity to work with an established ERP solutions provider supporting customers across complex business and operational environments.
You will benefit from:

• Working with an experienced team of ERP and technical consultants.
• Exposure to varied Pronto Xi projects, customers and business requirements.
• Opportunities to further develop your technical and functional consulting expertise.
• Involvement in implementations, upgrades, enhancements and complex problem-solving.
• A customer-focused environment that values collaboration, practical solutions and continuous improvement.
• The opportunity to support established mining, resources and commercial customers.

If you have solid Pronto Xi financials experience and enjoy solving business problems through ERP technology, this could be an excellent next step in your consulting career.
Want to know more? The Talent Advisory team at Beacham Group Perth welcome your telephone enquiry. For more detailed information about this specific career opportunity, or if you would like to discuss your future career plans with an experienced industry specialist, please contact either Ellen Babij (+61 488 988 100) or Glenn Beauchamp (+61 411 116 966) in our Perth office for a strictly confidential discussion. We look forward to viewing your application letter, resume, and any other relevant supporting information.
Please note: This role is based in Perth, Western Australia (remote work is not available). You must have a valid Visa and work rights to be employed in Australia.