Service Delivery Manager
Summary
Oversee IT service desk operations and incident escalation to ensure smooth business-as-usual IT support and asset management.
The Woodland Trust is looking for a Service Delivery Manager to help deliver high quality services to meet the needs of the organisation. The Role: • Act as the first escalation point for P1 and P2 incidents affecting business operations. • Manage business as usual process performed by the service desk and our service delivery department. • Manage our IT asset management system, ensuring our policy, process and procedures are fit for purpose. • Manage and maintain the OIT system and services. •…