Service Delivery Manager
Summary
Oversee ICT service delivery for a government utility, aligning ITIL processes with business needs and managing internal/external stakeholder relationships to ensure high-quality service outcomes.
Join our Technology team as a Service Delivery Manager, where you'll play a critical role in shaping and enhancing the delivery of ICT services across the business. Leading relationships with internal teams and external partners, you'll ensure services are delivered effectively, customer expectations are exceeded, and ITIL processes are executed with excellence. This is an opportunity to influence service strategy, drive continuous improvement, and create meaningful business outcomes. Your Role…