Service Desk Analyst
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Summary
A first-line IT support role at Peabody: the analyst handles incidents and service requests, troubleshoots technical issues for colleagues, and works with wider IT teams to keep services running smoothly. Core focus is service desk support and customer service.
Our Vacancy Service Desk Analyst - Deliver Outstanding IT Support Are you passionate about technology and great customer service? As a Service Desk Analyst , you'll be the first point of contact for IT support across Peabody, helping colleagues resolve technical issues and ensuring they receive a smooth and efficient service. Working as part of our Service Desk team, you'll manage incidents and service requests, troubleshoot technical issues and work closely with wider IT teams to keep services…