Service Desk Analyst
Summary
Provides first-line IT support by resolving user issues, escalating complex problems, and ensuring positive customer outcomes through proactive troubleshooting and ownership of service desk tasks.
Open to Australian Citizens or Permanent Residents only Nationally recognised brand Hybrid working | On-site parking | Sout-Eastern Region About the job This is a fantastic opportunity for a capable, customer-focused Service Desk Analyst to join a busy national environment where quality IT support makes a real difference. You won't simply log tickets and pass them on - you'll take ownership, investigate issues, ask the right questions and drive great customer outcomes. Working within a supporti…