Service Desk Analyst
Posted Updated 5
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Summary
Service Desk Analyst on a short-term contract at a construction client in Melbourne: logging, categorising and resolving IT incidents and service requests in an ITSM toolset within SLA, escalating issues, managing problems and changes, and supporting continual service improvement.
Our construction client is looking for Service Desk Analyst in Melbourne on short term contract basis. About the role: Accurately Identify, investigate and analyse occurrences of incidents, documenting all relevant information within the centralised toolset. Ensure incidents are categorise and prioritise as per the established process. Ensure incidents and service requests are resolved or completed within the defines SLA timeframe. Accurately complete service requests submitted by staff members…