Service Desk Analyst
Posted Updated
Our construction client is looking for Service Desk Analyst in Melbourne on short term contract basis. About the role: Accurately Identify, investigate and analyse occurrences of incidents, documenting all relevant information within the centralised toolset. Ensure incidents are categorise and prioritise as per the established process. Ensure incidents and service requests are resolved or completed within the defines SLA timeframe. Accurately complete service requests submitted by staff members…