Service Desk Analyst
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Summary
A Service Desk Analyst at Idea 11's Managed Services team handles customer IT issues via phone, ticketing, email and rostered on-site visits in Brisbane, resolving incidents within SLA. The stack is Microsoft-centric: Microsoft 365, Active Directory/Entra ID, Intune, Azure and AWS, plus Windows, VMware/Hyper-V, networking and backup tools like Veeam and Commvault.
Idea 11 is looking for a Service Desk Analyst to join our Managed Services team. We seek excellent customer service skills, a positive attitude, and a desire to keep developing. Oh, and a love of technology. We like to learn, grow and help our customers improve. We challenge ourselves to do what’s new and learn along the way. What You’ll Be Doing Manage and resolve customer issues and requests through service desk activity, including through phone calls, the ticketing system and in-person as re…